基于Mystery Shopping的公共图书馆服务质量评估

Library Research ›› 2014, Vol. 44 ›› Issue (2): 39-41.

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A Tool for Developing Service Quality in Public Library： Mystery Shopping

LIN Qi （Conghua Library, Conghua 510900, China）

Published:2019-04-28

Abstract

CLC Number:

G252

LIN Qi （Conghua Library, Conghua 510900, China）. A Tool for Developing Service Quality in Public Library： Mystery Shopping[J].Library Research, 2014, 44(2): 39-41.

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A Tool for Developing Service Quality in Public Library： Mystery Shopping

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