图书馆参考咨询服务应用WeChatPN+QAR模式探析*

doi:10.3969/j.issn.2095-5197(2019)02-0066-05

Abstract

Abstract: In order to better fulfill the social responsibilities of public libraries, we provide timely and effective consultation and answering services for readers. The survey results of the WeChat public service status of the library and the statistical results of the readers' needs survey of the WeChat public account of the Jilin Provincial Library are aimed at the problems of the lack of functions of the public library letter public account at the present stage, and poor effectiveness when questions and answers. The library mobile reference service uses the QAR technology to assist WeChatPN to carry out the consulting work and introduces the WeChatPN+QAR mode consulting process and the application of the QAR function.

Key words: consulting solution; WeChat; public number; intelligence; robot

CLC Number:

G250.7

GUO Shan. Analysis on Application of WeChat PN+QAR Mode in Library Reference Service[J].Library Research, 2019, 49(2): 66-70.

[1]	LIU Xiao-bo. Exploration and Thinking of Library Service Driven by Digital Twin [J]. Library Research, 2021, 51(3): 106-111.
[2]	LI Lu-juan1，WEI Fu-yi2. DRAA Digital Resources Long-term Preservation Program Terms Research [J]. Library Research, 2020, 50(6): 40-46.
[3]	LIN Xi，ZHAO Da-zhi，LI Li-dong. Exploration and Reflection on the New Service Mode of Artificial Intelligence in University Library [J]. Library Research, 2020, 50(5): 103-109.
[4]	LI Xiao-fei. The Visualization Analysis of Domestic Digital Library Research in Recent Five Years [J]. Library Research, 2020, 50(5): 117-128.
[5]	WU Qian,HUANG Lin. Multi-agent Collaboration Analysis Under the Actor Network：Based on the Survey of Reading Promotion Service Channels of“World Book Day” [J]. Library Research, 2020, 50(4): 1-8.
[6]	LIU Yi-quan. Personal Mobile Library Self-service Borrowing and Returning Books:Taking Guangzhou Library as an Example [J]. Library Research, 2020, 50(2): 85-91.
[7]	YU Xing-shang1,GAO Jing2. On the Intelligent Service of Library from the Perspective of Artificial Intelligence [J]. Library Research, 2020, 50(2): 101-110.
[8]	LI Gui-xia2. A Study on the Dilemma in Social Educational Function of Public Digital Cultural Service and on the Path to Achieve the Function [J]. Library Research, 2019, 49(6): 15-19.
[9]	ZHANG Meng-yu. Information Network Security in Public Digital Cultural Service:A Peek in the Perspective of Classified Protection 2.0 at the Safety of “Cultural Cloud” [J]. Library Research, 2019, 49(6): 50-53.
[10]	HE Bing,CAI Yun-jun. On the construction of digital library for the disabled in Nanchang Library [J]. Library Research, 2019, 49(6): 106-110.
[11]	WANG BO. Challenges，opportunities and Strategies of traditional library in 5g Era [J]. Library Research, 2020, 50(1): 29-35.
[12]	FANG Xiang-ming2; XIAO Jing3. A Comparative Study on the Application Patents of Artificial Intelligence Technology in Chinese and Foreign Libraries [J]. Library Research, 2019, 49(4): 12-20.
[13]	ZHANG Lei. Analysis，Retrospect and Review of the Research on “Artificial Intelligence+Library” in China [J]. Library Research, 2019, 49(3): 1-7.
[14]	AN Guo-qing2,LIU Jing-ting2. Research on the Construction of University Library Resource Sharing Service Model Based on Blockchain Theory [J]. Library Research, 2019, 49(3): 56-62.
[15]	WU Yu-ling. Empirical Strategies Research on the Website Information Security Protection of Public Library under the Rule of Law Environment [J]. Library Research, 2019, 49(3): 98-105.

Analysis on Application of WeChat PN+QAR Mode in Library Reference Service

RichHTML

PDF (PC)

Like

Knowledge

Abstract

Cite this article

share this article

References

Related Articles 15

Metrics

Comments

Recommended 10