图书馆研究

图书馆研究 ›› 2016, Vol. 46 ›› Issue (2): 87-90.

• 读者工作 • 上一篇    下一篇

基于用户体验的图书馆自助服务研究

王文   

  1. 平顶山市图书馆,河南 平顶山 467000
  • 收稿日期:2016-01-05 出版日期:2016-02-20 发布日期:2019-04-28
  • 作者简介:王文（1967-）,女,副研究馆员,本科,研究方向：图书馆管理。

Research on Self-service of Libraries Based on User Experience

WANG Wen   

  1. Pingdingshan City Library, Pingdingshan 467000, China
  • Received:2016-01-05 Online:2016-02-20 Published:2019-04-28

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摘要：

自助服务已成为各行业的创新服务模式,其中,自助图书馆服务也在快速发展。本文从用户体验的角度,探讨了自助服务环境下加强用户体验的原因,分析了影响用户体验的主要因素,提出了构建图书馆自助服务的六点建议,以期推动自助服务的可持续发展。

关键词: 用户体验, 自助服务, 自助图书馆

Abstract:

Self-service has become the industry's innovative service mode, among them, the self-service library service is in rapid development. From the perspective of the user experience, this paper discusses the reasons of strengthen the user experience in self-service environment, analyzes the main factors that affect the user experience, puts forward six suggestions of the construction of the library self-service, in order to promote the sustainable development of the self-service.

Key words: user experience, self-service, self-service Library

中图分类号: 

  • G258