关键词: 公共图书馆；多元文化服务；标准及指南；澳大利亚

Abstract: Proceeding from the Multiculturalism of Australia,this paper introduces the multicultural services standards developed by Australian public libraries,both on national level and state level.It also analyzes the contents of these standards from the aspects of policy planning,collection level,staff composition,service implementation,and outcome monitoring and evaluation.Based on the analysis,this paper proposes some suggestions to the Chinese counterparts working in the field of multicultural services.

Key words: public libraries；multicultural services；standards and guidelines；Australia