高校图书馆读者服务“零投诉”管理研究

Library Research ›› 2012, Vol. 42 ›› Issue (4): 53-55.

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Research on＂Zero Complaint＂ Management of Reader Service in University Library

FAN Yi-hui （Library of Guangdong Ocean University, Zhanjiang 524088, China）

Published:2019-04-28

Abstract

CLC Number:

G251

FAN Yi-hui （Library of Guangdong Ocean University, Zhanjiang 524088, China）. Research on＂Zero Complaint＂ Management of Reader Service in University Library[J].Library Research, 2012, 42(4): 53-55.

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Research on＂Zero Complaint＂ Management of Reader Service in University Library

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