基于平衡计分卡的公共图书馆服务绩效评估指标体系构建与实际测度
龚娅君 叶伟巍
Building and Actual Measurement of Performance Evaluation Index System of Public Library Services Based on the Balanced Scorecard
GONG Ya-jun, YE Wei-wei （1.Hangzhou Library, Hangzhou 310016, China; 2.Zhejiang University City College, Hangzhou 310012, China）
图书馆研究
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2014, (6): 32
-35
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