Library Research ›› 2012, Vol. 42 ›› Issue (1): 42-45.

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The Application of Six Sigma Theory in Library Management

ZHOU Wu(Library of Bijie University,Bijie 551700,China)   

  • Published:2019-04-28

Abstract: The application of Six Sigma theory in library management can effectively improve business process and service quality of library.This paper introduces the meaning of Six Sigma,expounds the significance of the application of Six Sigma theory in library management.Taking document delivery service as an example,it designs library document delivery service management processes,and brings forward the effective measures to implement Six Sigma management in library.

Key words: Six Sigma; library management; quality management; service process

CLC Number: 

  • G251