Library Research ›› 2009, Vol. 39 ›› Issue (3): 63-65.

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Readers' Satisfaction Management Based on Psychological Contract

ZHAMG Tong (Library of Jiangxi Normal University,Nanchang 330027,China)   

  • Published:2019-04-28

Abstract: With the change of library technique and reader's role and the intensifition of competitive environment,the homogeneity phenomenon of library news product and service becomes more and more popular.The good relation of library and readers can not be structured.It is necessary to explore decisive relation between readers'psychology conditions and their behavior,to seek after readers' satisfaction.The ultimate aim is the realization of mutual benefit between library and readers.

Key words: psychology contract;readers' satisfaction appraisal model;readers' satisfaction

CLC Number: 

  • G252