Abstract:

The reader service conflict is more common in the library, which not only has brought certain influence to the normal work in the library, but also has hindered the majority readers’ normal activities in the library. The emergence of reader service conflicts is caused by many factors; the major factor is the “problem reader” problem behavior. How to avoid and eliminate the reader service conflict has become a difficult problem for librarians to solve at present. This paper mainly investigates and analyzes the reader service conflict caused by the “problem reader” in the library. It will help a number of library workers to deal with such problems in the future.

Key words: problem reader, reader’s service conflicts;, library