Abstract:

Self-service has become the industry's innovative service mode, among them, the self-service library service is in rapid development. From the perspective of the user experience, this paper discusses the reasons of strengthen the user experience in self-service environment, analyzes the main factors that affect the user experience, puts forward six suggestions of the construction of the library self-service, in order to promote the sustainable development of the self-service.

Key words: user experience, self-service, self-service Library