Library Research ›› 2014, Vol. 44 ›› Issue (2): 42-45.

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Tacit Knowledges Management of Digital Reference Service in University Libraries

LIN Yu (Panjin Vocational and Technical College, Panjin 124010, China)   

  • Published:2019-04-28

Abstract: There are numerous tacit knowledges concealing in digital reference. It can improve consulting users satisfaction to develop tacit knowledges and carry out digital reference service with using tacit knowledges. In order to achieve tacit knowledges sharing, this paper classifies tacit knowledges, constructs tacit knowledges database and digital reference service process based on tacit knowledges management.

Key words: digital reference service; university library; tacit knowledge management

CLC Number: 

  • G252