高校图书馆读者服务“零投诉”管理研究

Library Research ›› 2012, Vol. 42 ›› Issue (4): 53-55.

Previous Articles Next Articles

Research on＂Zero Complaint＂ Management of Reader Service in University Library

FAN Yi-hui （Library of Guangdong Ocean University, Zhanjiang 524088, China）

Published:2019-04-28

Abstract

CLC Number:

G251

FAN Yi-hui （Library of Guangdong Ocean University, Zhanjiang 524088, China）. Research on＂Zero Complaint＂ Management of Reader Service in University Library[J].Library Research, 2012, 42(4): 53-55.

[1]	YU Yong. Textual Criticism of the Forming Process Record of the Duan Version's Inscription Rubbings of the Tianfashenchen Stone Tablet Collected by Zhang Zuyi [J]. Library Research, 2018, 48(6): 118-122.
[2]	HUANG Ping. Research on the Staff Training in County Libraries: A Case Study of Libraries in the Northern Part of Guangxi Province [J]. Library Research, 2018, 48(6): 56-62.
[3]	YU Hua,FU Wen-qi. An Investigation and Reflection on the Management of Non-permanent Staffs in Public Libraries [J]. Library Research, 2018, 48(6): 47-55.
[4]	XU Zhi-min. An Empirical Study on Usability Evaluation of Mobile Library App [J]. Library Research, 2018, 48(6): 34-39.
[5]	ZHANG Yao-kun,NIU Yan-xia,WANG Chao-zhou. The Usage Behaviors of Academic Social Networks by High-Cited Researchers: A Case Study of ResearchGate [J]. Library Research, 2018, 48(6): 1-8.
[6]	XIE Yan-jie. A Study on the Necessity and Feasibility of the Third-Party Evaluation of Public Libraries in China [J]. Library Research, 2018, 48(4): 21-24.
[7]	Yan LIU. A Study on the New Mode and Application Value of Consultant Librarian Training in the Reference and Consulting Collaboration Platform:Taking Hyperlib MOOC as an Example [J]. Library Research, 2018, 48(2): 94-98.
[8]	Xiao-chen WANG,Xiao-wen WANG. The Space Construction of Typical Community Library Abroad and its Enlightenment to China [J]. Library Research, 2018, 48(2): 34-38.
[9]	Cui ZENG. The Promotion of Female Librarians’ Innovation Ability in the University Library [J]. Library Research, 2018, 48(2): 111-115.
[10]	LU Su,XIE Zhen. Research on Public Library Service for Urban Social Vulnerable Groups [J]. Library Research, 2018, 48(3): 87-90.
[11]	ZHUANG Jia-yin. Investigation and Analysis on the Status of Voluntary Service in Public Libraries at the Grass-roots Level: Taking the Volunteer Service Station of Jinjiang Library as an Example [J]. Library Research, 2018, 48(3): 38-43.
[12]	XU Mu-e. Analysis on the Legislative Foundation of the Public Library Law in China [J]. Library Research, 2018, 48(3): 29-33.
[13]	YANG Liu. Study on the Pluralistic Cooperation Mechanism of Librarians' Continuing Education in France [J]. Library Research, 2018, 48(3): 24-28.
[14]	GAO Tai-feng. Research on Psychological Adjustment of Female Librarians in University Libraries Based on Happiness Model [J]. Library Research, 2018, 48(1): 107-111.
[15]	LIU Fang,LI An-ping,CHEN Fang. Comparative Research on Instructional Design of Information Literacy Education MOOC [J]. Library Research, 2018, 48(1): 6-8.

Research on＂Zero Complaint＂ Management of Reader Service in University Library

PDF (PC)

Like

Knowledge

Abstract

Cite this article

share this article

References

Related Articles 15

Metrics

Comments

Recommended 0