Library Research ›› 2010, Vol. 40 ›› Issue (1): 51-54.
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WANG Xiang-ying (Library of Jiangxi Normal University,Nanchang 330027,China)
Published:
Abstract: LibQual+ is a method for evaluating library service quality.Library managers can master the first data of improving service performance management by the analysis of reader' s satisfaction degree using LibQual+.Six Sigma is a high level management method,which can enhance the service quality of library.h is much beneficial for library to use Six Sigma for improving business process of library.
Key words: performance management;LibQual+,Six Sigma theory;library
CLC Number:
WANG Xiang-ying (Library of Jiangxi Normal University,Nanchang 330027,China). Application of Six Sigma Theory in Library Service Performance Management: After the Evaluation of LibQUAL+[J].Library Research, 2010, 40(1): 51-54.
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