Library Research ›› 2007, Vol. 37 ›› Issue (1): 30-31.

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A Study on Management System of Service Quality in Academic Library

Li Haiying   

  • Published:2019-04-28

Abstract: This article discusses the significance of introducing ISO9000 into academic library, and the present research status in China and other countries,and addresses the approach to establish service quality management system of academic library and developing of ISO certification standards based on the series standards of ISO9000 and so on.

Key words: Academic Library, Service Quality Management, ISO9000

CLC Number: 

  • G250