“图书馆员—读者”满意镜模型及实证分析

Abstract

Abstract:

This paper adopts case study and empirical research method, on the basis of "satisfaction" theory of internal and external librarians' and readers' satisfaction by fine analysis of the influence factors of building "librarians-reader" satisfaction mirror theory model, and through the case study and empirical further optimize the service quality, improve service satisfaction, so as to improve the library's social value and status in society.

Key words: library service quality, reader satisfaction, services value chain, satisfaction mirror

CLC Number:

G252

HUANG Wen-hao. “Librarian-reader”Satisfaction Mirror Model and Empirical Analysis[J].Library Research, 2016, 46(3): 58-62.

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“Librarian-reader”Satisfaction Mirror Model and Empirical Analysis

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