图书馆研究

图书馆研究 ›› 2019, Vol. 49 ›› Issue (4): 77-85.doi: 10.3969/j.issn.2095-5197(2019)05-0077-09

• 信息资源服务 • 上一篇    下一篇

图书馆快乐服务——基于迪士尼管理理念的启示

陈 斌   

  1. 杭州图书馆，浙江 杭州 310016
  • 收稿日期:2019-03-25 出版日期:2020-01-09 发布日期:2020-01-09
  • 作者简介:陈斌(1981—)，男，馆员，硕士，研究方向：图书馆及文化建设，数字媒体，信息美学。

Library Happy Service: Revelation Based on Disney Management Philosophy

CHEN Bin   

  1. Hangzhou Library,Hangzhou 310016,china
  • Received:2019-03-25 Online:2020-01-09 Published:2020-01-09

RichHTML

2

PDF (PC)

478

赞

摘要： 迪士尼的事业使命是提供快乐，创造游客的幸福感。迪士尼管理服务体系为图书馆公共文化服务带来了宝贵的启示。本文选取迪士尼对图书馆六大启示录之一中的“服务理念”，以迪士尼使命理念为主线，提炼出理念与服务的关系，采用案例分析法、逻辑论证法等研究方法推导出图书馆“快乐服务”的基本概念，指出了当代图书馆的服务方向和图书馆精神的核心要素。通过服务使命与理念、快乐服务的本质内涵、快乐服务的思想内核、迪士尼管理理念在图书馆的服务应用等分析迪士尼对幸福和Happy的理解，为图书馆快乐服务提供可操作、可实践、可推广的经验和启示，为图书馆做好社会公共职务职能的时代角色提供可实践性的蓝本。

关键词: 图书馆快乐服务；迪士尼管理理念；迪士尼快乐服务；图书馆服务使命

Abstract: Disney's mission is to provide happiness and create a sense of happiness for visitors.The Disney Management Service System brings valuable inspiration to the library's public cultural services. This article takes Disney's mission concept as the main line by selecting Disney's enlightenment on the “service concept” in one of the six major revelations of the library， refines the relationship between ideas and services, using case studies, logical argumentation and other research methods to derive the basic concept library “happy service”,points out the service direction and the core elements of library spirit of contemporary libraries.And through the service mission and philosophy, the ability of happy service, the core idea of happy service, the management concept of Disney in the service application of the library, etc., analyzes Disney's understanding of happiness and "Happy"， and provides practical and expansible experiences and inspirations for library happy services,provides a practical blueprint for libraries to play a good role in social public service.

Key words: library happy service；Disney management concept；Disney happy service；library service mission

中图分类号: 

  • G252