“图书馆员—读者”满意镜模型及实证分析

图书馆研究 ›› 2016, Vol. 46 ›› Issue (3): 58-62.

“图书馆员—读者”满意镜模型及实证分析

黄文浩

福建林业职业技术学院图书馆,福建南平 353000

收稿日期:2016-03-28 出版日期:2016-05-30 发布日期:2019-04-28
作者简介:黄文浩（1979-）,男,助理馆员,本科,研究方向：图书馆读者服务工作。

“Librarian-reader”Satisfaction Mirror Model and Empirical Analysis

HUANG Wen-hao

Library of Fujian Forestry Vocational Technical College, Nanping 353000, China

Received:2016-03-28 Online:2016-05-30 Published:2019-04-28

摘要/Abstract

摘要：

采用案例和实证研究的方法,在“满意镜”理论的基础上对图书馆内外部馆员和读者满意度的影响因素进行细化探析,构建“馆员—读者满意镜”理论模型,并通过案例和实证进一步优化服务质量,提高服务满意度,从而提升图书馆的社会价值和社会地位。

关键词: 图书馆服务质量, 读者满意度, 服务价值链, 满意镜

Abstract:

This paper adopts case study and empirical research method, on the basis of "satisfaction" theory of internal and external librarians' and readers' satisfaction by fine analysis of the influence factors of building "librarians-reader" satisfaction mirror theory model, and through the case study and empirical further optimize the service quality, improve service satisfaction, so as to improve the library's social value and status in society.

Key words: library service quality, reader satisfaction, services value chain, satisfaction mirror

中图分类号:

G252

黄文浩. “图书馆员—读者”满意镜模型及实证分析[J]. 图书馆研究, 2016, 46(3): 58-62.

HUANG Wen-hao. “Librarian-reader”Satisfaction Mirror Model and Empirical Analysis[J]. Library Research, 2016, 46(3): 58-62.

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参考文献 7

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